Resume -

Professional Experience

Manage and publish 50–60 annual event offerings using the Convio enterprise content management system, utilizing HTML-based content management tools to create, update, and maintain web content for public audiences in a not-for-profit setting.
Develop, create, and copyedit 70+ public-facing behavior resource articles for the Wisconsin Humane Society website, improving access to educational materials through clear, accessible, and user-focused content design.
Apply content hierarchy, readability best practices, and accessibility principles to improve navigation, clarity, and user engagement across digital resources with an eye for Section 508 requirements.
Systematically design, implement, and evaluate curriculum and instructional methods for 10-12 in-person training classes weekly, virtual training programs, and creating educational materials for diverse audiences and delivery formats.
Manage end-to-end program operations including scheduling, client communication, recordkeeping for 600+ annual clients, and departmental budget recommendations.
Training, mentoring, and evaluating staff and volunteers, design, create, and evaluate standardized educational resources and improving organizational consistency.
Collaborate across departments to identify community needs and develop educational and operational solutions.
Represents the organization in phone interviews and on-air appearances.

Conducted behavioral evaluations and maintained detailed documentation, tracking progress and updating protocols based on findings.
Developed internal training materials, client handouts, and tutorial videos to support staff, adopters, and community education.
Collaborated with the Behavior Department to create and maintain dozens of educational resources and support documents.
Provided technical and educational support to foster families and adopters through written and verbal communication.
Trained staff and volunteers on organizational procedures, animal behavior, and handling best practices.

Developed and maintained client records, billing systems, and training plans for a private training business.
Created educational curriculum and training resources for group classes and individualized client programs.
Built partnerships with veterinary clinics, pet care businesses, and community organizations to support client referrals and collaborative initiatives.
Revised and updated training materials regularly to reflect current best practices and improve client usability.

Delivered group training classes and supported client education through structured curriculum implementation.
Provided individualized support and answered client questions, adapting communication for clarity and effectiveness.

Trained new employees and prospective franchise owners on organizational procedures and animal handling protocols.
Conducted dog behavior evaluations, maintained written documentation, and communicated observations and recommendations to clients.

Designing and building a personal portfolio website to showcase web content, information architecture, and digital resource development.
Developing site navigation, page hierarchy, and content layouts using user-focused design principles and accessibility best practices.
Applying responsive design and content organization strategies to improve usability and readability across devices.

This 3-day, in-person continuing education seminar and workshop focused on Amy Cook’s “The Play Way” protocol. Amy’s approach to dog behavior modification uses therapeutic play to help shy and fearful dogs gain confidence while guiding owners toward more compassionate and understanding relationships with their dogs.

This 3-day, in-person continuing education seminar and workshop focused on rethinking how trainers approach puppy classes, understanding, managing, and modifying problem behaviors in dogs, and the key elements of a force-free dog training toolkit.